Economic Reporter: Walton Service Management System (WSMS) started its ‘New Year-2017’ journey with zero pending servicing claims.
In fact, the number of customer’s claims for necessary post sales services were zero at the end of the last year. The Walton authorities termed the success as a great milestone to the post sales services in the country’s electronics and electrical appliances market.
The WSMS officials said, the year-2016 was declared as ‘Servicing Year’ with the aim of providing customer-oriented services. To this extent, they undertook massive initiatives in every section. Last year, they increased both the number of service providing officials and service points across the country. These initiatives were resulted in experiencing a great success in the Servicing Year, declared by the WSMS authority, through concluding the year 2016 without any pending claims of after sales services.
WSMS Head Md Neamul Haque said, “We had a target of concluding the year 2016 with zero pending servicing claims’. The achievement of such target was a difficult task as there are millions of clients of Walton brand across the country. Some of them seek post sales services even on the last date of 2016 and the service providing officials of Walton also meet such claims in that day. Starting the New Year (2017) without any pending works is a great achievement and would be a role model in the country’s post sales service sector.”
WSMS Monitoring Head Shah Md Imtiaz said, the multifarious initiatives like increased the number of employees, including engineers and technicians, to about 2600 in the year 2016 from 1600 employees in the year 2015, improved the service providers’ efficiency through regular trainings and video conference and workshops and motivated the workforce by incentives, foreign tours, started Mobile Service Centre by decorating vehicles with adequate number of engineers, technicians, spare parts and machinery.
To deliver customer-oriented services, two e-mails: firstname.lastname@example.org and email@example.com, were dedicated for receiving desired customers’ suggestions on the further development of post sales service, he added.
Besides, the WSMS has a call center and customer care executives to provide post sales services. Customers can now seek after sales service through calling to 16267 from any mobile numbers. Also, A dedicated group of employees were engaged in monitoring the overall service activities through communicating with the Plazas’ managers, dealers and customers.
These initiatives were resulted in rendering swift after sales services with highest standard and also helped Walton goodbye the year 2016 with zero pending claims.
Walton has highest number of service points and also an ISO certified service management system in the country’s electronics, electrical and automobile sector. Walton brand has turned into the customers’ top choice for its quick and satisfactory post sales services.
risingbd/Dhaka/Jan 15, 2017/Akram Hossain/Nasim