Seminar on ‘Automation to handle complaints in banks’ held at BIBM

A half day-long seminar “Automation to handle customer complaints in banks: Current status, clients’ satisfaction and challenges” was held at the Bangladesh Institute of Bank Management (BIBM) auditorium on 28 November.

Kazi Sayedur Rahman, chairman of BIBM executive committee and deputy governor of Bangladesh Bank, was present at the seminar as the chief guest.

Md. Shihab Uddin Khan, associate professor and director (research, development & consultancy) of BIBM, delivered welcome address.

Dr. Md. Akhtaruzzaman, director general of BIBM, chaired the program.

A research paper was presented by Md. Mahbubur Rahman Alam, associate professor of BIBM.

Other members of the research team were Dr. Shamsun Nahar Momotaz, associate professor of BIBM, M Zahid-Ul Haque, regional commercial director (Bangladesh & Nepal), TRECCERT, Germany and Field CISO (South Asia), GuardYoo, Ireland.

Md. Ali Hossain Prodhania, supernumerary professor of BIBM,  Mohammad Ali, managing director and CEO of  Pubali Bank PLC, Saiful Islam Khan, executive director, Financial Integrity and Customer Services Department (FICSD), Bangladesh Bank; Md. Monitur Rahman, deputy managing director and chief of operations & information technology, IFIC Bank PLC made comments as designated discussants.

A good number of participants including senior bank executives, academicians, media representatives and faculty members of BIBM took part in the seminar.

Press Release